FREQUENTLY ASKED QUESTIONS

TITLE QUESTION ANSWER
9 How do I get my admission letter 1. Go to the students portal.

2. Use your registration number as your user Name, then your password is your KCSE index number.

 
7 Do you certify academic credentials 1.  Yes it is done at Examinations Centre at a fee of Kshs. 200/- per page
13 What Do I do next after I receive a Letter of offer to study at the University?
  • The first thing you need to do is access the University of Nairobi Student Management Information System (SMIS Portal) to generate a Registration Number.
  • To Access SMIS portal click HERE or visit https://smis.uonbi.ac.ke/

The SMIS portal will allow you to:

  1. Access your admission Letter
  2. Access your joining instructions
  3. Register as a Student by creating a student profile
  4. Pay your Fees
  5. Create your student email and Active Directory
  6. Register for courses and access timetable
  7. Apply for student accommodation
14 How do I get a Registration Number?
  • Access the students’ portal. https://smis.uonbi.ac.ke/
  • Scroll to the bottom of the page to the SMIS Allocated Registration No. section
  • In the box provided, Enter Application Ref. No as it appears in your Letter of Offer  to get your allocated Student Registration No 
  • Click on Get Allocated Students number
15 How do I log in to the students’ portal (SMIS)?
  • Access the students’ portal. https://smis.uonbi.ac.ke/
  • Log in using the Registration Number. The year of registration must be in full eg ../2020

Enter your Registration Number in full as received in the “Registration Number” box provided

Password: you can either use: National ID / Passport No. or KCSE Index No. or Registered Mobile No. as your initial password

Incase you forget your password; use the “Forgot your password? To reset your SMIS password
16 How do I upload required documents on the students Portal? Ensure you have all the documents listed on the checklist shared with you on email or visit https://uonbi.ac.ke/registration  to see the full list of all required documents.

Scan all the documents (documents should be in PDF format)

Take a passport photo (jpeg Format)

  • Log in to the Students Portal: smis.uonbi.ac.ke
  • Click on “To Begin the Process-Click here to register”
  • Upload the documents as guided “Please upload the Following documents”

*Please ensure that your scanned documents are clear and legible. They should also in the indicated allowed format (PDF,  JPG)

  • Click on Upload Document

You will get a notification once your documents have been assessed and approved. Incase a document is not approved; you will be notified to re-upload
17 How do I get in touch with you Incase I need assistance? Academic Registrar 020 4913199/3027/3196/3067/3065

Graduate School 0204913128/3129/8030/8032

Customer Experience Centre contacts: 0204910000, 0204914112 | customercare@uonbi.ac.ke,

SERVICE EMAIL ADDRESS:

Undergraduate Admissions: admissions@uonbi.ac.ke | Graduate Admissions: gs@uonbi.ac.ke